CharityVillage� Research: Deal with Performance Issues Using the CALM Approach: "Deal with Performance Issues Using the CALM Approach
Kathline Holmes By Kathline Holmes, CHRP, founder of Gailforce Resources
March 1, 2011
Confronting performance issues is an area of responsibility that makes many managers uncomfortable. A common theme in leadership development programs and in assessments, it frequently comes up as one of the top areas needing enhancement.
Having a strong foundation in place is a starting point for effective performance management. This includes well documented job descriptions, policy/procedures and expected outcomes of roles. It is equally important, however, to have sound soft skills and supporting coaching for anyone having to manage performance issues on a daily basis."
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