A New Trend in Design Can Help Charities Do Better Work - Redesigning Good - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas: These same principles can be applied across a wide array of nonprofit challenges: a family that recently lost its home and is looking for a shelter, a first-time volunteer looking to help out at a soup kitchen but uncertain where to go, or a scared parent without health insurance looking for a free clinic. Think about those you serve, where they look for information, how they found out about your organization, and the steps they took to receive your services. What are the points in these processes that are scary, confusing, frustrating, or degrading? Service design can provide the framework to make these interactions much better.
Service design will almost certainly continue to grow in the years to come.
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