Why’s the for profit world so much better than us at retention? (part 2) - Institute of Fundraising

Why’s the for profit world so much better than us at retention? (part 2) - Institute of Fundraising: "Part two: relationships are made or broken in the moment

Be honest, how do you judge people or brands? Do you do it weeks, months or years after you first encounter them? Or is your judgment formed in the very moment you interact?"



'via Blog this'