Red Cross Case Raises Questions About How Nonprofits Handle Complaints - The Chronicle of Philanthropy

Red Cross Case Raises Questions About How Nonprofits Handle Complaints - The Chronicle of Philanthropy: "But today, the Red Cross ombudsman neither conducts investigations nor recommends policies. Indeed, according to the ombudsman, such work is outside his purview.

Exactly what the Red Cross ombudsman does — and should do — are key elements of Mr. Grassley’s latest inquiry into the Red Cross. He was spurred into action by ProPublica and NPR, which have produced several reports critical of the organization’s response to Hurricanes Sandy and Isaac in 2012 and its financial reporting. Their sources included Red Cross employees and others familiar with its operations."



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