Some Phonathon Shortcuts Lead to Big Cuts in Productivity - Resource Center - AFP

Some Phonathon Shortcuts Lead to Big Cuts in Productivity - Resource Center - AFP: "Some Phonathon Shortcuts Lead to Big Cuts in Productivity

By Jason Fisher

Higher education phonathon veteran, Jason Fisher, senior operations manager and consultant at RuffaloCODY, offers his advice on ways to ensure your calling program is fresh, sharp and effective.

(Dec. 8, 2009) We're all guilty of taking shortcuts at times. We tell ourselves that finding a quicker way to get things done will make our jobs easier and our bosses happier. But before we stencil our name into the employee of the month trophy, consider that some time shavers in our industry have serious and often unforeseen consequences. What starts off as a good intention or a passing thought turns into a more serious issue down the road. We may not immediately notice a problem, but over a period of weeks, months and years, results can suffer."