Evaluating Programs? Ask Clients What They Think - Mission: Innovation - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas

Evaluating Programs? Ask Clients What They Think - Mission: Innovation - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas: Nonprofits need to get a lot better at asking clients what they think — and acting on the information they receive, says Peter York, director of research for TCC Group, a management-consulting company that advises charities.